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How to Buy? What is PayPal? Do you guarantee privacy? How much do you charge for shipping? How quickly will you send my tutorials? What shall I do if I have not received the tutorial I paid for? How to open and save the tutorials? What is your return policy? Do you sell your jewelry? How to Buy? To buy a tutorial from this web site, simply click on the Add to Cart button below the tutorial picture and follow the instructions on the shopping cart form. My shopping cart is set up through PayPal. Please refer to the next section to read more about PayPal. If you would like to use your discount or a gift certificate, please contact me by E-mail. Back to the list of questions What is PayPal? PayPal is easy, fast, and secure worldwide payment system. Your payment will be received almost instantly and without sharing your financial information with me. This service is absolutely free for you, and you do not even have to set up an account with PayPal in order to use it! To buy from this web site using PayPal, click on the Add to Cart button located below the picture of the tutorial you want to buy. You will be taken to PayPal web site, where this transaction will be completed securely. To find out more about PayPal, please visit PayPal web site. Back to the list of questions Do you guarantee privacy? I do not share any information about my customers with any other people or organizations. Please be assured that if you decide to join my mailing list, your E-mail address will only be used as a communication tool between you and me. It will never be published to any public domain (including this or any other website) and will never be shared with any third party. The only personal information you will be asked while ordering from this web site is your E-mail address (I do not even need to know your shipping address). All transaction will be completed through PayPal.com. Please do not E-mail me your credit card information. Back to the list of questions How much do you charge for shipping? Since the tutorials are sent by E-mail, there are no shipping fees for them. Back to the list of questions How quickly will you send my tutorials? The tutorials will be sent to you automatically by E-mail as soon as I receive the payment notification message from PayPal. This usually happens within minutes from purchase, but sometimes may take up to a few hours. Back to the list of questions What shall I do if I have not received the tutorial I paid for? The tutorials will be sent to the same E-mail address that you used to sign up into your PayPal account. If you have a few E-mail addresses, please make sure you are looking for my tutorials in the right place. Also, check your Bulk mail box, as my E-mails sometimes end up in there. If you purchased only one tutorial (or paid for each tutorial separately), please allow a few hours for delivery, because my automatic tutorial delivery system depends on the PayPal notifications, and they sometimes may be delayed for up to 5 hours. If it has been more than 5 hours and you still have not received anything, please E-mail me. If you purchased a few tutorial at once, my automatic system can only send you one of your files. I will have to E-mail you the rest of them manually. I check my E-mail a few times during the day and answer right away, so you should still receive your purchased tutorials within hours from payment (please give me up to 24 hours in case I am busy or away from my studio). If you do not receive your files within this time frame, please E-mail me. Back to the list of questions How to open and save the tutorials? The tutorials will be sent to the same E-mail address that you are using for PayPal. The tutorials will be sent in pdf format. To open the tutorials, you will need to have Adobe Acrobat Reader installed on your computer. Most likely you have it already. If not, you may download it for free from the following site: get.adobe.com. To save the tutorials to your computer, click File and then Save in the upper left corner of your screen. Back to the list of questions What is your return policy? I am doing my best to represent each tutorial as accurate as possible through good quality pictures and detailed to-the-point descriptions. Please ask any additional questions you may have before purchasing the tutorial of your choice. All my tutorial files are non-refundable. Once it was E-mailed to you, it is yours. Back to the list of questions Do you sell your jewelry? Yes, please visit my website EugenasCreations.com to see my works. Back to the list of questions

Use my tutorials for these techniques and projects. How to combine polymer clay with gemstones How to make polymer clay pendants look like glass ones Learn Eugena's signature Faux Cloisonne method How to achieve faux lampwork look with polymer clay What is the easiest way of making sterling silver bezels How to sculpt polymer clay orchids without any molds How to make polymer clay vases and vessels How to make more than twenty different leaf canes How to make polymer clay jewelry in Steampunk style How to get the brightest colors with metal leaf and polymer clay

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